Wordsmith +JP Rangaswami has more to share from another page in his book of wisdom – 5 customer rules for doing business in the flesh & online.
Tag: Customer
A list of Amazon customer reviews, that can be great material for a standup comedy! [Link]
If you’re feeling down, have a read of this Amazon’s hilarious list of customer reviews.
How to do a product recall [blog post]
Leon Musk, the CEO of Tesla S, wrote this blog post explaining why there was going to be a partial recall of Tesla S cars.
Customers? Or Lawyers? Who do you value more? [News]
One woman who loved Nutella so much she created a facebook page to celebrate World Nutella Day. Over seven years, she’s built a massive community of passionate customers. Nutella’s lawyers, of course, didn’t like it, & so she’s received a cease and desist order. PR nightmare? You bet!
PS: The matter has since been resolved, she says, after a vitriolic backlash from the customers.
Letter to Applebee’s boss [Letters]
You may (or may not) have missed an small but bizarre news report out of the US: When pastor Ms Alois Bell who was at an Applebee’s restaurant got the bill, instead of either leaving a tip or just ignoring it, she wrote “I give God 10%, why should you get 18%’ referring to the 18% tip printed on the bill. The poor waitress posted a picture of the bill on a social networking site (with no other reference than the customer’s signature). Applebee’s decided that the act was worthy of the watiress’ dismissal. The dismissal prompted a backlash against Applebee’s action, including this letter from a Michael T Zybura, a furious regular customer who is also a part-time pizza delivery guy.