The drone finally arrived today – along with a lesson in customer experience journey. The unboxing was done to great fanfare. I was impressed with the extent of research the young fellow had done on the spectacularly engineered piece of equipment.
It should really have been a fun evening of flying the drone. It didn’t, and it had nothing to do with the equipment, and everything to do with behaviour, both his and mine.
A long conversation is necessary, after I’ve had a chance to collect my own thoughts and reflect on my own response to his outbursts.
It’s challenging to be a parent, to know when to draw the line between wit and disrespect without destroying self-esteem, confidence, and openness. We learn every day.