Salesforce’s +JP Rangaswami writes eloquently about picking up good vibrations. Articulating the various reasons he listens as a person, he makes his point emphatically:
We’re at a point in time when it’s become possible for us to listen to our customers.
When we listen to our customers, it’s worth thinking about the hows and whys of listening. To serve. To learn. To enjoy. To protect against danger. To spot patterns. To respond as needed.